Can I accept credit cards onsite too?
Yes. We work with our credit card processing partners to set you up for onsite, online or both. On-premise swipe and chip terminals, tablet card readers and more can be integrated.
Can I cancel at any time?
The monthly plan has a 12-month minimum commitment. The upfront plan is a one-time payment, and you can cancel hosting at any time.
Do you work with all credit card processors?
Authorize.Net with International Bancard is our preferred setup. We can also integrate Heartland Payment Systems, PayPal, CyberSource, Stripe and others when there is a specific need.
Which payment methods can my customers use?
Visa, Mastercard, Discover and American Express, plus bank transfer (ACH).
What happens after the 12 monthly payments?
Your portal is paid off. You continue with hosting at $100 a month and security at $99.99 a year.
Does Mobilize Pay hold our money?
No. Mobilize Pay is not a payment processor and never holds funds. Payments settle from your processor straight to your bank account.
Can I keep my current credit card processor?
Our standard pricing uses Authorize.Net with an International Bancard merchant account. Keeping a different processor is possible and is quoted to scope.
What does 24/7 support include?
If something breaks, we jump in and fix it, any time of day, at no charge, as long as you are on monthly hosting.
Are processing fees included in the price?
No. Card processing fees are set by your credit card processor and billed by them. We help you compare options and set up the account.
How long does setup take?
Most portals launch in two weeks to a couple of months, including testing and staff training. Start with a free mockup and we will give you a timeline with your estimate.